Returns & Exchange Policy

EXCHANGES & RETURNS

We want you to love every product you buy from us and take great care in delivering your products. In case you're not happy with your purchase, please see options below for exchange and returns.

What options are available for exchange /returns?

  1. We are a small brand and work on a lean production model which means we produce pieces in limited numbers in each style. As a company policy, for the time being, we do not offer refunds on your purchases but do provide you an option for exchange in the same style for a different size or a credit note for future purchases.
  2. We are working hard to be able to provide you with refunds, in case you are not happy with your piece, in the near future.

 Is my product eligible for exchange, how do I exchange my purchase?

  1. We offer size exchange in the same product and style. In case your required exchange size is not available, we offer a credit note for the amount spent.
  2. If you would like to exchange the garment in different sizes of the same style purchased. You can contact us at care@anarthebrand.com , withins 5 days of receiving your purchase.
  3. We will schedule a reverse pick up within 2 days of the delivery of the product to you and initiate an exchange request for you.
  4. SALE items are only eligible for exchange
  5. Important thing to keep in mind while sending back the product for seamless return/exchange:
  • All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant, or detergent.
  • All items should be free of make – up or tan marks
  • All items must be in its original packaging
  1. Once the product is received at our end, we will dispatch the required size based on its availability.
  2. In case the required size is not in stock, we will issue a credit note (Minus the shipping cost)
  3. Your credit note is valid for a period of 8 months, and you can use it to make future purchases with us.

International shipments are not eligible for exchange /returns with us.

When will I receive the exchanged item?

  1. Your pick will be completed within 3-4 business days, once it's received by us, which may be 5- 7 business days.
  2. Once your product reaches us, your exchange will be processed, and the product will be further delivered in 5-7 business days.
  3. In case of a broken and damaged product, we will ship a fresh item to you within 48 hours of receiving the complaint from you. Here, the standard delivery timeline of 5- business days will be applicable.

When will I receive my credit note?

  1. We offer a credit note in case you do not require an exchange or where the exchange option is not available.
  2. The credit note will be sent to your registered email Id and will be valid for 8 months from the date of issuance.